Do you have a store required minimum purchase price?
Our store minimum for a purchase is $9.95
I lost or forgot my password?
Go to the Customer Service page 9top right), click on Lost Password.
I am a registered customer I need to change my information?
Go to our Customer Service page and click on Account History and continue.
How do I change My Password?
Registered customers: go to the Customer Service page, click Account History, then click on your name, choose change password box and enter twice, press submit.
Will my pet like what I have purchased for them?
Every pet is different and we cannot guarantee every item will work with every pet, please make sure to choose wisely and know your pets size, characteristic and preferences prior to purchases. We are happy to help direct you to a product, feel free to emeow us or call prior to your purchase, we love to help!
Do you accept returns?Please review our store Polices (top right)
How long will it take my pet to like the cat tree I bought him or her?
Normally cats take to cat trees fast, however, if you have a feral or new kitty, please give them time to get used to the idea, never rush or place you pet on the item, let them get used to it in their own time, generally we have heard from our customers it can take 1 day to up to a few weeks for fluffy to get used to their new cat tree, level by level. Usually its a nice idea to place it where there is a window, where kitties can enjoy the views.
When will my item ship?
In order to provide the fastest service, we ship from multiple warehouses throughout the USA, please note each manufacturers given ship times offered at the bottom of each items description.
Do you offer mailed catalogs?No, we went
"Green" and we no longer offer mailed catalogs.
Do you have a physical store? No, we are a online PA registered Internet retailer.
How long have you been in business?
We have been in business since 2002
.
Do you ship outside of the Lower 48 United States? At this time shipping is offered to the lower 48 United States only.
Do you offer overnight or expedited shipping?
Due to the sizes of products we offer overnight and/or expedited shipping is not offered.
I am not receiving emails from The Cat and Kitten Store? If you have contacted us recently but have not yet received a reply within 24-72 business hours (M-F), your Internet Service Provider (ISP) or e-mail client may be blocking e-mail from Thecatandkittenstore.com.
If you suspect this is happening, please consult the help section of your e-mail program to see how to relax the settings that filter or block mail, or how to add Thecatandkittenstore.com to your "safe domains" list. Once you have established that you should be able to receive mail from us, please contact us again with your question.
