Do you offer mailed catalogs?

We do not have catalogs.

How do I obtain my orders tracking number?

Orders are track-able once you have received the "Order Completed" email, enter your order confirmation number in the above field and press "Go!".
Your orders invoice number (5 digits) cannot be used to obtain your tracking number, you can find your orders confirmation number below the ship to address on your orders invoice.

Please keep in mind that tracking numbers will not work until the courier scans your package into their system, usually one day or less.

Do you have a brick and mortar store?

We are a Internet company, we do not have a physical store to visit.

I lost or forgot my password?

Registered customers can go to our "Customer Service" page and click on "Lost Password", enter required information and continue.

I am a registered customer - how do I change my information?

Registered Customers: go to our "Customer Service" page and click on "Account History" enter required information and continue.

When will my order arrive?

In order to offer you the fastest shipping we ship from multiple warehouses across the country, items will state the approximate ship times on the items description (bottom of page).

Orders are processed during business hours/days; Monday through Friday, holidays are excluded.

For orders with multiple product purchases- you may receive your delivery of goods in separate packages and at different times/dates. For multiple orders that have shipped separately, kindly note: you will receive the last tracking number when final item has shipped out.

How do I return an item?

Please review our our return policy found on the Policies page.

Do you ship out of the USA?

Shipping is offered to the Lower 48 contiguous USA.

Do you offer overnight or expedited shipping?

Due to the large items we sell, express and/or expedited shipping is not offered.

Is there a warranty on products?

Each manufacturer provides a warranty and it differs from each product, if you have a question please don't hesitate to contact us

Why am I not receiving emails from thecatandkittenstorethecatandkittenstore.com?

If you have contacted us recently but have not yet received a reply within 24-72 business hours (M-F), your Internet Service Provider (ISP) or e-mail client may be blocking e-mail from Thecatandkittenstore.com.

If you suspect this is happening, please consult the help section of your e-mail program to see how to relax the settings that filter or block mail, or how to add Thecatandkittenstore.com to your "safe domains" list. Once you have established that you should be able to receive mail from us, please contact us again with your question.