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Customer Service
To obtain the status of an order, enter your confirmation number and click Go!.
Some Frequently Asked Questions:
How do I obtain my orders tracking number:
Orders are track-able once you have received our "Order Completed" email, enter your orders confirmation number in the above field and press "Go!".
Note: Your confirmation no# can be found below the "Ship To" address on your order confirmation or order complete email sent to you.
Please keep in mind that tracking numbers will not work until the courier scans your package into their system, usually one day or less. Multiple order may ship from different warehouses and be received at separate times.
I lost or forgot my password:
Registered customers go to our click on "Lost Password" above, enter required information and continue.
I am a registered customer and need to change my information:
Registered Customers: go to our lick on "Account History" above, enter required information and continue.
I have Shipping Damage or Item Defect Upon Delivery:
In rare instance if you received goods that are damaged during shipping or defective parts or goods, contact us immediately within 24 hours by email: support@thecatandkittenstore.com, please keep all original parts and shipping box, provide to us your order number and detailed photos and we will assist you.
I Want to Return an Item:
Please review our Return Polices page found on the Policies link, above or above top right on menu bar.
Do you offer mailed catalogs:
Mailed catalogs are not offered at this time.
Do you have a brick and mortar (physical) store:
No, we are a Internet company only.
Note: to view our full list of FAQ's, please click on the FAQ link above or above top right on menu bar.
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